Emails suddenly stop fetching

Rouziys

Hello.
I recently set up osticket on a Windows Server IIS.

Everything worked fine. OAuth was set up, Set up Windows Scheduled job for cron.php.
It just stopped working, CRON job stopped, figured it was something to do with binding on the server. So I fixed that, even set up a new app, now the authentication happens, but it's just not fetching anything.

KevinTheJedi

Rouziys

Is the token expired? Do you see any errors in any of your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.)? Have you tried running cron manually to see if it's outputting errors?

Cheers.

ntozier

Try going to:
Admin panel -> Emails -> Emails
Click on the email that used to collect mail.
Click on Remote Mailbox.
Click on the Config button.
Click on the Token tab.
Is the expires Green or Red?
If its red, click Submit.

It should ask you to re-enter authenticate the account (email and password).