Hi,
I recently is trying to explore and use the schedule feature in the OSTicket, but it appears it is not working. Any fix to this?

  • KevinTheJedi replied to this.

  • truvio3

    That version is very old and no longer supported. It is also early in the set of maintenance releases for that series which basically means the version you are running has a lot of bugs that have already been addressed. Your best bet is to upgrade and retest. At that point you’ll be on a supported version and any issues can be researched.

    Cheers.

      truvio3

      You will need to post a screenshot of Admin Panel > Dashboard > Information.

      Also, you will need to check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

      Cheers.

          Also you tagged this 1.14... if you are really running a version that old I would encourage you to upgrade asap.

            truvio3

            That version is very old and no longer supported. It is also early in the set of maintenance releases for that series which basically means the version you are running has a lot of bugs that have already been addressed. Your best bet is to upgrade and retest. At that point you’ll be on a supported version and any issues can be researched.

            Cheers.

                Write a Reply...