Hello,

I hope this message finds you well. I am using osTicket for my customer support and I was wondering if there's a way to add auto collaborators to a ticket whenever a new ticket is created under a specific help topic.

For example, if a customer raises a ticket under the "Billing" help topic, I want certain team members to automatically be added as collaborators on the ticket.

Is there a built-in feature in osTicket or a plugin available that can achieve this? Any guidance or suggestions would be much appreciated.

Thank you for your time and support.

Best regards,

Azhar Khan

      Az4khan

      You can auto-add collaborators via Organizations but not through Help Topics.

      Cheers.

          KevinTheJedi
          Thank you for taking out time and reply. I am unable to find any such option as you suggested. Could you brief me a little more about the exact link under organisations?

              6 days later

              Thank you for your time, issue is resolved.
              It is under the settings tab.

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