How to remove the /upload directory from everything?

eastcoast

Hi All,

I've just installed osTicket but I've run into an annoyance: the default install directory is not mydomain.com/support, but rather mydomain.com/support/upload. Additionally, everything seems to be configured to use the /upload directory, so just moving the installation up a directory breaks the system (ie, a user can create a ticket successfully, but the links to check the status include /upload in the address).

I want my installation to be mydomain.com/support. How can I do this?

Thanks,

--Derek

Grizly

If you can't get into the admin settings to change it, do it from MySQL:

UPDATE ost_config SET helpdesk_url = 'your new URL' WHERE 1

Otherwise, simply change the URL in the settings: /scp/settings.php

ntozier

Last I checked the default install directory is where ever you installed it.

If you want it in /yourdomain/support put the files there and run setup.

If you've already run setup and don't want to again (such as in the case that you heavily configured things already) you can manually edit the mysql ost_config table as Grizly described, or you can change it in Admin panel -> settings -> Helpdesk URL and then manually move the files from /yourdomain/support/upload to /yourdomain/support/.

eastcoast

Thank you both; this has solved my problem.

The actual problem (for me) was that the tarball unzipped with an /upload directory that I didn't realize I was free to move; as a result, setting up without having moved it placed everything in the wrong folder.