404 Error while setting IMAP for gmail

xr4nchy

I am getting a 404 error just in the end, when I am setting Remote mail box for the email.
I was successfully able to OAuth the Smtp server, but when I am trying to do the same for the IMAP server then I am getting Google authentication screen and at the last stage where we have to verify. After that I get the 404 page

any one knows what the issue maybe ?

KevinTheJedi

xr4nchy

404 means not found. So it’s likely you either configured something wrong, using the wrong URLs, etc. With you saying you configured OAuth2 successfully for SMTP makes me think it’s not URL Rewriting most likely user-error.

Cheers.

xr4nchy

KevinTheJedi

here is the url of the error page, redacted

https://support.example.co/api/auth/oauth2?state=0f2024****************dfa&code=4/0AW*******************o8g&scope=https://mail.google.com/

ntozier

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Environment details? (see Admin panel -> Dashboard -> Information)

xr4nchy

anyways I think there were some cookie issues, I just did the same thing and it was authenticated.

But now I have another issue.
When I create a new ticket it successfully sends an email to the "Default Mail" of the osticket system.
And when I reply to the ticket on the board it successfully sends the email to the new ticket creator as well.

But when the new ticket creator replies to the ticket using through the gmail then instead of the mail going to the "Default Mail" it goes to the "gmail with which I authenticated the smtp and imap servers". And the ticket system doesn't update with the reply too.
Whats have I done wrong ?

here is a pic of the mailbox
error

KevinTheJedi

xr4nchy

Sounds like you used the wrong account to authorize. Does the Resource Owner (in the Authentication config > IdP Config > Token tab) match the system email?

Cheers.

xr4nchy

KevinTheJedi
There are two gmails I am using.

ale**@gmail.com >> System Mail
xr4**@gmail.com >> Admin Account

I have used xr4*****@gmail.com to create the OAuth2 for both Remote Mailbox and Outgoing (SMTP)

KevinTheJedi

xr4nchy

That’s your issue. You are supposed to get a token with the email itself, no other user.

Cheers.

xr4nchy

So I have to OAuth on Remote Mailbox using the ale**@gmail.com ?

should I use ale**@gmail.com for both Remote Mailbox & Outgoing (SMTP) ?

KevinTheJedi

xr4nchy

If ale***@ is the email you are fetching/sending from then yes it has to be the same in both. Also, you don’t have to configure OAuth2 for remote and outgoing. You can configure Remote and then set Outgoing to “Same as Remote Mailbox”.

Cheers.

xr4nchy

ok sure thanks for the help