Modern Authentication issues on v1.17.2

Tracerr24

hi guys, migrated to v1.17.2 and added 0Auth2 plugin, now when I try to edit (clicking config) the old email address (office365 microsoft account) that receives our tickets I get this as below, is there a way to completely clear the 0auth2 client instances and start from scratch?

Hopeful you can help a noob out please

KevinTheJedi

Tracerr24

You will need to check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

Tracerr24

so maybe just restore the previous checkpoint and start over, would be easier I guess,when initially editing the 0auth2 for the mailbox it went and asked the username and password then went back to the main screen..it never once asked me to approve it , I also did not requested for a 2FA prompt on my phone for the account

KevinTheJedi

Tracerr24

That probably means you have something configured incorrectly like Scopes, or Redirect URI, etc. I would encourage you to follow the documentation exactly as it states:

https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html

Cheers.

Tracerr24

can you perhaps link the config guide for me for the start of the plugin config?

is this the right one?thinking this is mailbox only?
https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html

KevinTheJedi

Tracerr24

For Email Authentication you have to configure it through the email itself. So the guide I linked is the start of it.

Cheers.

Tracerr24

fixed...reverted snapshot redid the 2auth, then only did the mailbox side of the process and all is up and running now