Migration Osticket v.1.12 to v.1.17

usanchez4

Hi,
im working on migrate our Osticket from 1.12.2 to v1.17 in a new server.
I installed all requeriments of v1.17 (Apache, php8 and mysql).
After copy the osticket files to /var/www/html/osTicket/ and start my apache service, when i try to access to install page I recive "Acces Denied" on the main page, I activated the log errors but don't showed errors in main page.
I checked all permision of the files and have all in 755

I did the sqldump from old server, In this moment I have to import the sql backup from the new database?

Cheers

KevinTheJedi

usanchez4

Do you have ACL enabled under Admin Panel > Settings > System? If so turn that off and retest.

Cheers.

usanchez4

KevinTheJedi
Hi,
no, I can't acces to osTicket instalation, when i try to access to do the first configuration I recive "Access Denied".
Or do you mean of Linux server?

KevinTheJedi

usanchez4

I mean in osTicket. You can look for the ACL in the config table of the osTicket database. Should be key of acl I believe.

Cheers.

usanchez4

Hi Kevin, thanks for the response, i checked and I detect the problem provides from php package. I reinstall it and it works.
Thanks for the support