Good morning, I have a problem when downloading the database in cvs, it just keeps loading and the window disappears, without downloading the cvs
file.
Javier36911
You will need to check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.
Cheers.
KevinTheJedi You will need to check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.
Also you should also do the above.
I have already consulted with the hosting administrators, and they mentioned that it is an osticket file error, I did my tests and found this error that is presented in the following image and video. Error
Please upload a screenshot of the error. We do not visit 3rd party sites for videos/images. The screenshot you posted is just 404 not found.
ntozier The problem has already been solved, the solution is in the following link: https://github.com/osTicket/osTicket/pull/5418/files