YA - This is a message in Mime Format.: Page 2

YA - This is a message in Mime Format.

MandMs

After some time of debugging and error_log'ing I've found that message goes directly via SMTP, and is being generated with MIME format by PHP part. You can check it adding $request logging in "include/laminas-mail/src/Protocol" (in "_send()" method).

This is because Laminas Mail you use as mail lib uses Laminas Mime for generating messages as the only way do it. Dancing around options in osTicket won't help for anyone. Please see the code here:
https://github.com/laminas/laminas-mime/blob/2.12.x/src/Message.php
(function "generateMessage()" at line 129)

Probably they (Laminas Mail/Mime) did this in the last version, so downgrading a version of this 3rd party library could help. Will try to do this today.

I wonder does osTicket team have any automatic tests? This issue is easily catchable after any libraries update. I guess sending mail feature is a primary feature of osTicket and should be tested each time before publishing a release.

MandMs

I have tried to downgrade Laminas Mail to the oldest version it has in repo - 2.13.x, and had no success - it still sends messages in "multipart/alternative" format.

So looks like this is an issue of osTicket. Laminas Mail was added in commit "b1391040056c04efd44b1d514a4c99a134ebca50".

IMO there should be a way to configure sending letters in old good "text/html" format.

Here is an issue on Laminas Mail GitHub: https://github.com/laminas/laminas-mail/issues/230
But maybe osTicket devs could do something on their side?

lopezitous

Any type of solution, just upgraded to the 1.17 and my emails just keep going with the mime message, configured smtp on one of the emails that sends notifications to the user and still not working, what should i do now?

cherrie

@packetloss69 "#p142457
I too use zoho mail and having similar mime errors. Did you find a solution? I'm testing various other options but not ideal solution.

KevinTheJedi

@lopezitous cherrie

If SMTP Is properly configured [meaning authentication is successfully configured for SMTP, SMTP is enabled for the email in osTicket, and clicking Saves Changes from the email's Outgoing (SMTP) tab saves successfully] and you still get the MIME message make sure you are using v1.17.3 (restart the webserver and PHP-FPM to make sure old PHP files aren't being cached) and make sure the Email's Name does not contain any special characters.

Cheers.

Kingstocks

To fix this update to osTicket Core, v1.18.1

I had the same trouble is 1.17.5

I hope this help someone who fix this

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