Error 500 after upgrade to 1.17.2

NextTek-Mike

We recently performed an upgrade to 1.17.2 in order to use OAuth2 with Microsoft. We can fetch emails without an issue, and a ticket is created. However, if we attempt to create a ticket from the interface we receive a 500 error, and the ticket is not created. Also, if we attempt to send a test email through diagnostic, we receive a 500 error, and the email isn't sent. Nothing is received. Any assistance in diagnosing this issue would be great.

KevinTheJedi

NextTek-Mike

Sounds like SMTP is failing but 500 is generic and points to deeper issues. Check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

NextTek-Mike

I have reviewed both the browser console logs and osticket logs and nothing is shown.

These are the only errors were are able to find in logs:

[26-Jan-2023 03:14:04 UTC] PHP Deprecated: Return type of CallbackSimpleIterator::current() should either be compatible with Iterator::current(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/[redactesd]/public_html/support/include/class.orm.php on line 2046
[26-Jan-2023 03:14:04 UTC] PHP Deprecated: Return type of CallbackSimpleIterator::next() should either be compatible with Iterator::next(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/[redactesd]/public_html/support/include/class.orm.php on line 2051
[26-Jan-2023 03:14:04 UTC] PHP Deprecated: Return type of CallbackSimpleIterator::key() should either be compatible with Iterator::key(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/[redactesd]/public_html/support/include/class.orm.php on line 2036
[26-Jan-2023 03:14:04 UTC] PHP Deprecated: Return type of CallbackSimpleIterator::valid() should either be compatible with Iterator::valid(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/[redactesd]/public_html/support/include/class.orm.php on line 2040
[26-Jan-2023 03:14:04 UTC] PHP Deprecated: Return type of CallbackSimpleIterator::rewind() should either be compatible with Iterator::rewind(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/[redactesd]/public_html/support/include/class.orm.php on line 2031
[26-Jan-2023 03:14:04 UTC] PHP Deprecated: Return type of FlatArrayIterator::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/[redactesd]/public_html/support/include/class.orm.php on line 2076
[26-Jan-2023 03:14:04 UTC] PHP Deprecated: Return type of HashArrayIterator::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/[redactesd]/public_html/support/include/class.orm.php on line 2099
[26-Jan-2023 03:14:04 UTC] PHP Deprecated: Return type of BaseMessageStorage::getIterator() should either be compatible with IteratorAggregate::getIterator(): Traversable, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/[redactesd]/public_html/support/include/class.message.php on line 186

We are running PHP version 8.1.14 and MySQL version 5.7.41

KevinTheJedi

NextTek-Mike

You must have further logs somewhere. 500 is just generic and means there is a fatal error that should be logged somewhere.

Deprecations are just warnings and can be ignored.

Cheers.

NextTek-Mike

We reviewed the logs again and found the following:

[26-Jan-2023 13:39:20 UTC] PHP Fatal error: Uncaught Error: Call to undefined function Laminas\Mail\Header\iconv_mime_encode() in /home/[redacted]/public_html/support/include/laminas-mail/src/Header/HeaderWrap.php:157
Stack trace:
#0 /home/[redacted]/public_html/support/include/laminas-mail/src/Header/Subject.php(103): Laminas\Mail\Header\HeaderWrap::canBeEncoded('osTicket test e...')
#1 /home/[redacted]/public_html/support/include/laminas-mail/src/Message.php(344): Laminas\Mail\Header\Subject->setSubject('osTicket test e...')
#2 /home/[redacted]/public_html/support/include/class.mailer.php(349): Laminas\Mail\Message->setSubject('osTicket test e...')
#3 /home/[redacted]/public_html/support/include/class.email.php(235): osTicket\Mail\Mailer->send('khtroubleshooti...', 'osTicket test e...', '<p>KH Troublesh...', Array, Array)
#4 /home/[redacted]/public_html/support/scp/emailtest.php(38): Email->send('khtroubleshooti...', 'osTicket test e...', '<p>KH Troublesh...', NULL, Array)
#5 {main} thrown in /home/[redacted]/public_html/support/include/laminas-mail/src/Header/HeaderWrap.php on line

It appears the PHP version (8.1) was lacking iconv extension.

After installing this, a test email appears to be sent successfully, and all other operations are not functioning correctly.

Thanks for the assistance.