[Suggestion] Force Closed status on ticket merge

MarkHoward

I'm on 1.17.2. We require a topic before closing a ticket.
At times, tickets need to be merged, and in those cases we indicate the child should be closed. The issue is that if the child does not have a topic assigned, it will stop showing in the list of tickets, but the status in the database remains as "open".
This is not a problem in the UI, but it does affect any reporting that accesses the data directly.

ntozier

You may be able to change your work flow of your Agents to set the topic prior to merging.
Otherwise you would need to modify the code to change the behavior.

MarkHoward

My bad. I thought there was a way to submit ideas, but I don't have the feeling they are well received.
I'm not complaining about the software, so "go code it yourself" is probably unnecessary.

Thank you anyway.

ntozier

I gave you two work arounds for the situation that you described.

If you are looking to make a feature request those usually done over at github.
Open an issue report and pre-fix the title with [Feature Request] here: https://github.com/osTicket/osTicket/issues/new/choose