Prevent reopening of ticket via email

arkestler

When a ticket is closed, my users tend to send a "Thanks" email back to the system causing it to reopen the ticket. How can I prevent the system from reopening it when they reply? I don't care if they reopen it from the website, just not from a reply to a closed email.

Running 1.7

ntozier

I seem to recall some one else posting this exact same thing ... And a solution for it. You should take a look at the mod section of the forums.

arkestler

I did see those. They were for 1.6 and for the website, not for email replies.