Rename menu and error messages

Mate Gergo

Hello!

I wan't to rename the menu text at the top:

Support Center Home | Open New Ticket | Check Ticket Status

Where is it, how can I change?

I want to change the following things:

Error message:

Missing or invalid data - check the errors and try again

* Name required

* Valid email required

* Select help topic

* Subject required

* Message required

The buttons at the bottom:

Create ticket | Reset | Cancel

I cannot find them, please help me.

Thanks,

Gergo

Grizly

Hello!
1#
I wan't to rename the menu text at the top:
Support Center Home | Open New Ticket | Check Ticket Status

/index.php: (line 22)

<h1>Welcome to the Support Center</h1>

/index.php: (line 28)

<h3>Open A New Ticket</h3>

/index.php: (line 37)

<h3>Check Ticket Status</h3>

There is actually an Image saying "Support Center" as well, in /include/client/header.inc.php, so you will need to generate/make a new one you change it in there.

Error message:

Missing or invalid data - check the errors and try again

* Name required

* Valid email required

* Select help topic

* Subject required

* Message required

Hmm, this one is tricky, don't make mistakes!

include/class.ticket.php

On line 1593+

$fields = array('type'=>'string', 'required'=>1, 'error'=>'Name required');

You'll need to change the text but keep the syntax. (So, know PHP!)

The buttons at the bottom:

Create ticket | Reset | Cancel

Right at the bottom of include/client/open.inc.php

<input type="submit" value="Create Ticket">

<input type="reset" value="Reset">

<input type="button" value="Cancel" onClick='window.location.href="index.php"'>

Mate Gergo

Thanks your help.

For the #2 it is all works fine. I did it :)

But for the #1 it wasn't work. I already changed it them to my language, so the h1 line looks like this:

h1>Üdvözöljük a Support Centerben!

And this is the main text with blue color. H2 and h3 is the same, so it changes only the text.

But I need to change the Support Center Home | Open New Ticket | Check Ticket Status at the top with grey back color and icons.

Grizly

I think I understand.. the actual buttons themselves?

In that case, you could either find the image src code and point it to yours, or simply overwrite the buttons with your new images:

/assets/default/images/open_ticket_btn.png

/assets/default/images/check_status_btn.png

Or.. I could be wrong, and it might actually be here:

/include/class.nav.php: (line 262)

function getNavLinks(){

global $cfg;

//Paths are based on the root dir.

if(!$this->navs){

$navs = array();

$user = $this->user;

$navs=array('desc'=>'Support Center Home','href'=>'index.php','title'=>'');

if($cfg && $cfg->isKnowledgebaseEnabled())

$navs=array('desc'=>'Knowledgebase','href'=>'kb/index.php','title'=>'');

$navs=array('desc'=>'Open New Ticket','href'=>'open.php','title'=>'');

if($user && $user->isValid()) {

if($cfg && $cfg->showRelatedTickets()) {

$navs=array('desc'=>sprintf('My Tickets (%d)',$user->getNumTickets()),

'href'=>'tickets.php',

'title'=>'Show all tickets');

} else {

$navs=array('desc'=>'View Ticket Thread',

'href'=>sprintf('tickets.php?id=%d',$user->getTicketID()),

'title'=>'View ticket status');

}

} else {

$navs=array('desc'=>'Check Ticket Status','href'=>'view.php','title'=>'');

Mate Gergo

Wonderful!

That was it: "/include/class.nav.php: (line 262)"

Now my work almost done, but there is a last thing:

Where can I change the text of the support email message?

"A request for support has been created and assigned ticket #477382. A representative will follow-up with you as soon as possible. etc."

Grizly

That one's easy,

/scp/templates.php?id=1&a=manage&tpl=ticket_autoresp