About this osTicket Installation Server Information osTicket Version v1.17.2 — Up to date Web Server Software IIS MySQL Version 5.5.45 PHP Version 8.0.0
So i have been following this guide double checking everything is setup correctly. I get no errors but somehow it does not fetch any emails from the mailbox. Anyone have an idea what it could be? I need to mention we have been running osTicket for a year all working but with the old legacy basic authentication. Since it stopped working i have setup a new fresh windows server 2022 with the current up to date installation of osTicket
https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authentication%20(SSO)%20Guide.html
zeluxenn
Do you have a cron job setup and running? If so, is it running the correct PHP version? Do you have Email Fetching enabled globally (Admin Panel > Emails > Settings > Email Fetching)?
Cheers.
Hi Kevin, thanks for the reply
Cron job is not activated, since it was not activated on your "old" solution.
Email Fetching was somehow not activated, it its now but still no emails being fetched
I can see on your old solution that there is setup and API linking to the linux hosting the old osTicket.
The old osTicket is running linux, however the new solution is running on a Windows.
I don't really understand what you mean by that. In order for fetching to work you must enable Auto-Cron (not recommended) or enable Email Fetching and setup a Cron Job/Scheduled Task. For Windows you'll need a Scheduled Task:
Sorry for the last message, i see i was writing some nonsence.
Everything seems to be working now after i added the Task Scheduler.
Thanks a lot 🙂
