Authorization instances can be added via Email Account interface

Elena_Legnani

Hi, I need some help.
My ticketing system is not able to create tickets which are created by emails.
The message we received is that the token for OAuth authentication is expired

We would like to update the parameters in the plugin of the OAuth2 Client but we cannot save them. We have this error message:
OAuth2 Provider (IdP) Details
Authorization instances can be added via Email Account interface

Anyone knows what should be done?
Thanks,
Elena

KevinTheJedi

Elena_Legnani

You need to go to the email itself and reconfigure there (Admin Panel > Emails > Emails > click the email > Remote Mailbox tab > click Config next to Authentication).

Cheers.