cannot select Inbox, is this a valid transport?

shanecentre

After upgrading to 1.17.2 and configuring Oauth correctly, I got a token after I fixed a mod rewrite issue. I get he following when I configure IMAP access. "cannot select INBOX, is this a valid transport?" See the attached image. Any ideas what I'm missing?

shanecentre

I did find a post in the form that mentioned licening level and change it from E1 to E5. We don't E5 license, but I moved it from A1 (we're higher ed) to A3 without a change.

KevinTheJedi

shanecentre

You need to get a token as the email itself, not a global admin or any other account. You can add something to the scopes and submit the popup to invalidate the current token. Then go back to the system, remove what you added, submit the popup again, and when you get redirected to MS login as the email you are trying to configure in the helpdesk. Once you do this it should authenticate successfully.

Cheers.

shanecentre

That's it, I thought I had, but I had so many windows and browsers open that when I did the part it must have authenticated as my standard account. I closed everything out and cleared my cache in one browser and did the process and it worked perfectly.

Thanks for quick reply!

Shane