Duplicate users- how to delete or merge

smfilip

Hello, since the AD connection (for user importing) is not working for me (I already asked for help, but never managed to solve the problem), I am importing users manually from AD to osTicket from time to time. The problem is that now I have double users (same name and email address). Is there any way to delete double users or to merge them?

KevinTheJedi

smfilip

You can delete them in the UI or you can delete them in the database (more difficult). You cannot merge users but you can change the owner of tickets to another user and then delete the user.

Cheers.

smfilip

So there is no option inside UI to mass-delete duplicates?
I'll try to make an SQL query then, I have 3x350 users to delete, one by one will be a pain in the a$$