Uncaught TypeError: $.toggleOverlay is not a function

Hyperfire

When attempting to set a client's password in the admin panel, i get an Uncaught TypeError: $.toggleOverlay is not a function error. The overlay also shows like this.

KevinTheJedi

Hyperfire

Please post a screenshot of Admin Panel > Dashboard > Information.

Cheers.

Hyperfire

lol i kept accidentally leaking ip lol

KevinTheJedi

Hyperfire

You are using NGINX which is not fully supported out of the box - it requires extra NGINX config. You can search through older discussions on this Forum to find working NGINX configs.

Cheers.

Hyperfire

KevinTheJedi thank you kindly! Do you have any links that have configs that would work? I've already tried a couple that don't.

KevinTheJedi

Hyperfire

Not on hand no.

Cheers.

Hyperfire

KevinTheJedi
No problem, thanks for the support!

Is there a rep system here where I could +1 you or something? Or is that the best answer system?

Hyperfire

KevinTheJedi I've tried a few and they haven't worked out, same error.

I'm confused as to why the server software would cause a function not found error.

KevinTheJedi

Hyperfire

Normally you wouldn't have to worry about these things using the webservers listed in the pre-requisites (Apache, LiteSpeed, and IIS). These webservers are fully supported out-of-the-box and all the rules are included with the software via the various web.config and .htaccess files. With NGINX however they do things differently and don't allow included files instead you have to make a site config and include everything there. When using osTicket with NGINX the rules are very important. If some of the rules are missing/not working then some functions and content may not be included properly. For example, things like popups (like in your screenshot) we make an AJAX call to get the popup content and especially with Forms we return the raw HTML which may include additional, required JS functions, code, etc.

Maybe this will help?

https://github.com/osTicket/osTicket/issues/6293#issuecomment-1315838614

Or is that the best answer system?

This Forum uses the "Best Answer" system for selecting the best response (like StackOverflow).

Cheers

ntozier

There are some good threads on the osTicket github where people discuss using NGINX as a webserver and the configuration changes that they made to make it work. Take a look at some of the issues people post and use search and you might find an answer.