Tickets in the OS tickets were not being fetched from email. I checked the configuration and everything was okay. Finally found that number of rows in OST_TICKET in database was not increasing after 900000 tickets. I randomly deleted the Ticket from helpdesk and then new tickets were fetched again.
I am using Opensource edition of OSTicket 1.12. Is this limitation of opensource or the number can be increase for more than 900000 in OST_Ticket table??
If highly doubt the real version number is 1.2… that was made in EARLY 2000's (2000-2003). You should really post a screenshot of Admin Panel > Dashboard > Information.
Cheers.
KevinTheJedi
It is actually 1.12. My mistake. What might be the problem?/
Well the ID columns are all INT which the max value for INT is 2147483647 so it's not that. I would assume you are running out of storage on your database server or something. I would recommend reviewing your database server logs to see if it's complaining about storage, etc.
Cheers.
KevinTheJedi
I have enough storage on the database server.
1.12.x support ended in 2020. I would recommend that you upgrade.
