Checkbox HTML Removed after Posting Internal Note

dsmcdonough

We use an html checkbox list as an internal note for some of our tickets. The formatting is essentially just this:

<h3>Checklist</h3>
<ul>
<li><input type="checkbox"><label>FIELD</label></li>
</ul>

Before the update it would work well enough, we'd just have to edit the internal post and adjust the checkbox html to 'checked' in order to check the box. Since the update, after submitting the initial html internal post the <input type="checkbox"> snippet is removed entirely from the code. What's causing this?

Also, we use an API call for the type of ticket where this checklist is used, would it be easy to add a custom form field checkbox list to the initial post instead of using internal posts like this?

Thanks.

KevinTheJedi

dsmcdonough

I would refrain from using html input fields, etc. in the text editor. We have always used very strict sanitization, balancing, etc. to avoid any possible security vulnerabilities. So things like this could definitely be stripped out.

With this being said, yes, you can simply add a custom field to the Ticket Details Form (this field will be on ALL tickets unless you disable the field per-help topic) or add a Custom Form with the Custom Field and attach that Custom Form to the relevant help topics. Yes, you can populate Form data from the API request you just need to use the appropriate field variable name.

Cheers.

dsmcdonough

That makes sense about the sanitization, I'll look into the custom fields route some more then. Thanks!