Need to have different "Reply To" when Client Respond to email

apyash

Server Information
osTicket Version v1.17.2 (8fbc7ee) — Up to date
Web Server Software Apache
MySQL Version 10.5.17
PHP Version 8.0.26
Hi

I have one email for sending email to client as with SMTP as care@abc.in, but whenever client reply to any such mail which has been sent from OsTicket then need to setup reply to email as care@abc.com. Kindly suggest where to mention "Reply To" address in Admin -- Email Configuration. I have already check by clicking on Header Spoofing, but it didn't work or I may be missing something.

apyash

I have tried with one filter with Reply To Option, but it is giving error

[INSERT INTO osty0_filter_rule SET what = 'reply-to', how = 'equal', val = 'care@abc.com', filter_id = 2, updated = NOW()] Duplicate entry '2-reply-to-equal-care@abc.com' for key 'filter' ---- Backtrace ---- #0 (root)/include/mysqli.php(207): osTicket->logDBError('DB Error #1062', '[INSERT INTO o...') #1 (root)/include/class.orm.php(3482): db_query('INSERT INTOos...', true, true) #2 (root)/include/class.orm.php(658): MySqlExecutor->execute() #3 (root)/include/class.filter.php(773): VerySimpleModel->save(true) #4 (root)/include/class.filter.php(554): FilterRule->save() #5 (root)/include/class.filter.php(458): Filter->save_rules(Array, Array) #6 (root)/scp/filters.php(33): Filter->update(Array, Array) #7 {main}

apyash

few more specific point I add

In our case all Tickets are created by Agent.
Application is hosted at shared hosting server.

KevinTheJedi

apyash

You can setup .com as a system email, configure SMTP, and then configure certain Departments, etc. to use this as the outgoing mail. You can also try adding .com as a system email, don't configure SMTP, set Default MTA to the .in address, set the .com email as the outgoing for needed Departments, and then when it sends mail from that Department it will use .in to send as .com.

Cheers.

apyash

KevinTheJedi Thanks. I have setup as .in as Default MTA. Till now things are working where User is getting mails from .com in their inbox. Will see if department level change is required as currently only one department is sending email to users.