Ticket Export fails with network error

ognalysis

OS: Debian 11
OsTicket 1.17x (stable)
Apache 2.4.54
PHP 7.4/8.0/8.1

Ticket Queue export function fails to email or download CSV. No error on the agent panel, but the downloaded csv shows a network failure.

Looking at apache logs, I get a php error: Class "Mailer" not found in /var/www/helpdesk/include/class.export.php:538.

PHP Fatal error: Uncaught Error: Class "Mailer" not found in /var/www/helpdesk/include/class.export.php:538\nStack trace:\n#0 /var/www/helpdesk/include/ajax.tickets.php(2050): Exporter->email()\n#1 /var/www/helpdesk/include/ajax.tickets.php(2003): TicketsAjaxAPI->queueExport()\n#2 /var/www/helpdesk/include/class.dispatcher.php(151): TicketsAjaxAPI->export()\n#3 /var/www/helpdesk/include/class.dispatcher.php(38): UrlMatcher->dispatch()\n#4 /var/www/helpdesk/include/class.dispatcher.php(120): Dispatcher->resolve()\n#5 /var/www/helpdesk/include/class.dispatcher.php(38): UrlMatcher->dispatch()\n#6 /var/www/helpdesk/scp/ajax.php(326): Dispatcher->resolve()\n#7 {main}\n thrown in /var/www/helpdesk/include/class.export.php on line 538, referer: https://<Redacted>/scp/tickets.php

Any ideas, or logs I can look at?

KevinTheJedi

ognalysis

You need to use the official build of v1.17.2 from our website and retest.

Cheers.

ognalysis

Good news is the Apache error went away, bad news is the CSV export still fails.

KevinTheJedi

ognalysis

Then you need to check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

ognalysis

That's my issue. I'm not finding anything in any of the logs. That Apache error was the only thing I was able to find. I set osticket to log debug and still nothing.

Nothing in mariadb, apache, php, syslog

However, it seems that updating has fixed the issue with it not emailing the report, so that function is working and provides what we need.