Scenario: collaborators added to a ticket, when i answer to the customer, collaborators receive new message alert with the answer but when the customer answer to the ticket, only the owner of the ticket receive the new message alert, other collaborators are not informed of this answer.
Can someone already saw this kind of behaviour?
Thanks in advanced

    nicolag

    Admin Panel > Settings > Tickets > Autorepsonder > New Message > enable Participants and save changes.

    Cheers.

      Unfortunatelly already checked before write here

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