PHP Fatal error: Uncaught Error: Call to a member function getName()

bvsantos

Hi all.
I've recently upgraded my Osticket installation to the latest version because of OAuth2 from Microsoft.

I have all that configured - still not getting remote emails, but that's another thread - but I can't configure the default email in settings, because the save button does not appear:

And I'm getting this error in the logs:
[root@osticket httpd]# tail -f /var/log/php-fpm/www-error.log [28-Dec-2022 09:39:10 UTC] PHP Fatal error: Uncaught Error: Call to a member function getName() on null in /var/www/html/include/staff/settings-emails.inc.php:154 Stack trace: #0 /var/www/html/scp/emailsettings.php(38): include_once() #1 {main} thrown in /var/www/html/include/staff/settings-emails.inc.php on line 154

I'm running the latest version of osticket, with PHP 8.0.26 with Apache .
Thank you

KevinTheJedi

bvsantos

Post a screenshot of Admin Panel > Dashboard > Information.

Cheers.

bvsantos

KevinTheJedi

Hi ! Sorry for the late reply.

Here's the info:

allyousrl

in can change this

                <?php
                $accounts = SmtpAccount::objects()->filter(['active' => 1]);
                foreach ($accounts as $account) {
                    $id = $account->getId();
                            $email = sprintf('%s &lt;%s&gt;',
                                    $account->email->getName(),
                                    $account->email->getEmail());
                            ?>
                            <option value="<?php echo $id; ?>"<?php
                                echo ($config['default_smtp_id'] == $id) ? 'selected="selected"' : ''; ?>><?php
                                echo $email; ?></option>
                            <?php
                }
                ?>

to this

                <?php
                $accounts = SmtpAccount::objects()->filter(['active' => 1]);
                foreach ($accounts as $account) {
                    $id = $account->getId();
                    if ($account->email !== null) {
                            $email = sprintf('%s &lt;%s&gt;',
                                    $account->email->getName(),
                                    $account->email->getEmail());
                            ?>
                            <option value="<?php echo $id; ?>"<?php
                                echo ($config['default_smtp_id'] == $id) ? 'selected="selected"' : ''; ?>><?php
                                echo $email; ?></option>
                            <?php
                    }
                }
                ?>

try, for me this fix solve
let me know

KevinTheJedi

allyousrl

Something is wrong then. The account should have a related object in the email table. You should go to your email_account table and delete any records that have no matching object in the email table.

Cheers.

KevinTheJedi

bvsantos

Please do the steps in my previous post.

Cheers.

bvsantos

KevinTheJedi

I check the database and there were two lines with just the ID and email_id - all the other fields were empty. I removed them, but the error kept appearing.

What I did was remove all the email entries - except the default one - and insert new one using the osticket internet.
It did work.
Thank you