OAuth2 not working for me (wrong documentation?)

mrmh1113

Followed the instructions and after authentication with Microsoft account I get redirected to my main osTicket page.
I believe I should be redirected to a page saying something about success or not success.

Plus, I think there's an error in documentation: https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html
Endpoint URLs have to contain UUID of tenant not ClientID.

osTicket 1.7.2
Apache with mod_rewrite enabled.

KevinTheJedi

mrmh1113

Where does it say there is a Client ID in the url??

Anyways, URL Rewriting is not enabled or configured properly on your server. You can look at the previous threads on this as this has been asked and answered many, many times before.

Cheers.

mrmh1113

KevinTheJedi
Have you seen screenshots in that manual?

KevinTheJedi

mrmh1113

The content of those specific screenshots don’t matter. They are just showing you the location where to find them. They might not even contain the UUID depending on how you register the application.

Cheers.

mrmh1113

KevinTheJedi
You must be kidding me about "The content of those specific screenshots don’t matter".
In manuals everything matters.

Also, that manual omits a step granting "Mail.ReadWrite" permission.
Also this manual (https://howtohelpdesk.com/how-to-setup-oauth-on-osticket-using-microsoft-365/) includes additional step (caption is To be able to allow user consent).

I followed all steps without success. URL rewriting was enabled (debug logs confirmed it).
Then I followed suggestion "You might need to delete the email and re-add it" and it finally worked.

KevinTheJedi

mrmh1113

You must be kidding me about "The content of those specific screenshots don’t matter".
In manuals everything matters.

Don’t be weird guy. Since you want to be super literal, go back and look at what I said. The content of THOSE SPECIFIC screenshots don’t matter (ie. only these specific screenshots you are referencing). As I said the Auth and Token Endpoint screenshots just show where to find them. They can have the UUID, or the word organizations, or even just common depending on how you registered the app. We are not going to go through every example so this is just showing you where to find it.

Also, that manual omits a step granting "Mail.ReadWrite" permission.

You don’t need to. When enabling IMAP, POP, and SMTP it is enough to allow the Mail.ReadWrite to work.

Also this manual (https://howtohelpdesk.com/how-to-setup-oauth-on-osticket-using-microsoft-365/) includes additional step (caption is To be able to allow user consent).

Yea that guide is made by a community member so it will be different than the official documentation.

Cheers.

Whitebread

"Then I followed suggestion "You might need to delete the email and re-add it" and it finally worked."

Sorry for the dumb question but which Mail did you delete and re-add? The default mail of the osTicket system?