Hello,

My scenario is, if somebody send an email to IT it will go directly to the OS Ticket.

I am trying to fetch the email in the system but it doesn't work. However I can send an email through the system. I tested diagnostics it is send test email successfully. How to fix receiving issue? IMAP is enabled in MS Exchange. Please have a look my settings.


    Hi Kevin,

    Thank for your reply.

    I setup Cron too but it doesn’t work. What other could be the problem?

      Mesh

      Can you save changes successfully on the email configuration page?

      Cheers.

        Mesh

        Check your Admin Panel > Dashboard > System Logs for any Mail Fetcher errors.

        Cheers.

          Hi Kevin ,

          I can't see any error related to IMAP. I am using hostgator hosting. Do I need to add any cron job there?

          Also I am using office 365 email. Do I need to setup Cron job in web hosting server or just only OS ticket system setting I have to perform? Also I read your article and I am confuse to setup a schedule in cron job. I added something but I am not sure if it is correct or not.

            Mesh

            No, that is incorrect, please re-read the documentation or google how to properly set a cron job for your environment.

            Cheers.

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