Enabling SMTP Email Outbound

zurrutia · Dec 21, 2022

Hi there! New to using osTicket and very excited I got it spun up and working. Just wondering how to enable email? I have allowed port 25 (SMTP) outbound in the firewall for this VM. Note that we are using Microsoft Office 365 internally as a company. When connected to local host I do a telnet smtp.office365.com but it does not created a successful connection.

Can anyone link me to support articles or inform me how to enable email in osticket for our agents to communicate?

Thanks!

KevinTheJedi · Dec 21, 2022

zurrutia

Here is our relevant documentation:

https://docs.osticket.com/en/latest/Admin/Emails/Emails.html

However if you can’t telnet to the mail server from the webserver that’s a deeper issue on the server end that will need to be addressed beforehand.

Cheers.

ntozier · Jan 5, 2023

zurrutia When connected to local host I do a telnet smtp.office365.com but it does not created a successful connection.

Side note: This means your firewall is blocking it, or o365 isn't allowing the connection.

ramrajone · Jan 5, 2023

zurrutia
You can do the test using PowerShell and see if your email account works

Send-MailMessage -From EmailAccount@YourDomain.com -To YourEmailAddress@gmail.com -Subject “Test Email” -Body “Test SMTP Service from Powershell using Port 587” -SmtpServer smtp.office365.com -Credential $creds -UseSsl -Port 587
https://howtohelpdesk.com/how-to-test-email-via-powershell/