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You will definitely need to read this and provide more information:

Additionally, I assume you are using an older version of osTicket. If that's the case then it does not support Modern Authentication which O365 has been forcing since October. You can upgrade to v1.17.2, install the OAuth2 plugin, and configure Modern Authentication for the email:

Cheers.

    me presenta el siguiente error al intentar conectar imap ya que en mi office 365 esta habilitado imap

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