Storage Plugin storage-fs.phar on does not store atrachements

donvito7

I installed the storage-fs.phar on v1.17.2 and it does not store files in osTicketAttachements for some reason.
Is there any way to debug what is going on?
It did work in older version.
Also what this this "Instance" tab for?

KevinTheJedi

donvito7

You need to download and install the latest build of the storage-fs plugin. All plugins have been updated to work with 1.17.x. As for the instances tab we now support multi-instance plugins meaning you can more than one instance installed/configured.

Cheers.

donvito7

Should it also work when you paste a picture to the ticket?
At the moment yes it does store attachments in the osTicketAttachements but not the pictures I pasted to the ticket description.

KevinTheJedi

donvito7

Do you have this patch applied?

https://github.com/osTicket/osTicket/pull/6379

Also, can you try pasting the image in notepad or something, copy it from there, and try to past it into osTicket?

Cheers.

ntozier

This thread is really confusing... if you installed the storage-fs plugin, configured, enabled, and selected it then your right it would not store files int he database.
The files would be stored on the file system.
Unless you didn't configure it, Admin panel -> Manage -> Plugins -> storage-fs
and enable it, Admin panel -> Manage -> Plugins, tick storage-fs plugin, click More, select enable
and set the backend for osTicket to use. Admin panel -> Settings -> System -> Attachments and Storage Settings -> Store attachments