Email not received->Via Client Portal raising Tickets

tls

Hello All
When user send a mail to support@tls.com
I am receiving mail of content in the inbox. after login into admin portal. as per recommended mail will move to archive.
i.e:-

Thats fine all good. even as as agent getting mails
i.e:-

Issue:-
When user login into client Portal .raising the ticket from online form.
i.e:-

I am not receiving mail of content in inbox. after login into admin portal. able to see only at portal.
i.e:-

Why i am not receiving it? What could be cause? any settings to be enabled?
But as a agent receiving mail with out content:-
i.e:-

Please advise

KevinTheJedi

tls

Here is our Alerts Guide:

https://docs.osticket.com/en/latest/Guides/Alerts%20Guide.html

Cheers.

ntozier

tls after login into admin portal. as per recommended mail will move to archive.

Side note this is not the recommended way of setting up email.
You will want to schedule polling.
https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

Is your Agent account in the "IT Support" department?
Have you enabled New Ticket Alert or New Message Alert in Settings -> Tickets -> Alerts and Notices
Have you suppressed New Ticket or New Message at the department level?

tls

ntozier Hi ntozier
All Alerts are enabled
i.e:-

Have you suppressed New Ticket or New Message at the department level?
Where i can check .

KevinTheJedi

tls

Admin Panel > Agents > Departments > click a Department.

Cheers.

LidarEdr

Hai kevinTheJedi...

User unable to check their ticket status. its asked mail ID and ticket number. I pressed email access link but im not received any mail. help me this problem

KevinTheJedi

LidarEdr

You need to open your own thread.

Cheers.

LidarEdr

Hai Team,

im trying to activate one email account but im not receive any activation link in my mail id.