Maximum tickets per Agent

Rickymundo

Hi,
I would like to know how to maximize the amount of tickets assigned to an Agent. Why? Because we have a trainee that MAY help out but we don't want them to take to much tickets and then don't follow up right. So basically what I would like to see is that I can set the amount of assigned tickets per Agent to for example 5. When the trainee closes one, he can assign one new one to himself. Keeping the maximum of five. Would this perhaps be possible through the SQL table itself?

ntozier

osTicket does not have the concept of limiting how many tickets an Agent can have assigned to them.

I dont know how you would get SQL to impose a limit like this.

You can probably modify the core files to achieve this, but with all mods, you would be on your own to implement it.