Hello,
We have our system set up so that when a new ticket is created it sends an email to our help desk email to notify all techs that a new ticket is created. This is fantastic, but one thing I have noticed is that if we create a ticket and resolve/close it as sort of a one step procedure (doesn't need additional work etc, first call resolution) and the tech that creates it, selects assign to themselves, fills out issue details and resolution then selects reloved/closed it still generates email to all techs that a new ticket is created, which isn't present anymore as it is resolved. Is there a way to set the system to not generate emails for new tickets if it is being crated and resolved at the same time?
Thanks!
