hi I receive new ticket from email. in osTicket UI, email message are formatted correctly
but in the New Ticket Alert email, the message are displayed without new line
how do I fix this?
imanuelr
Seems like you need to modify the email template (Admin Panel > Emails > Templates).
Cheers.
ntozier yes, it enabled
KevinTheJedi what should i modify? below is my email template
Admin panel -> Settings -> System is Enable Rich Text: enabled?
Post a screenshot of Admin Panel > Dashboard > Information.
You definitely need to upgrade and retest. 1.15.x is no longer supported.
I am having similar issue with my project website that I am managing through ticket. Its name is the city forbes. Its emails don't form correctly.
@WilberGentle please start your own thread after you read: Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.
In your thread make sure that you include your Environment details (see Admin panel -> Dashboard -> Information)
