creating ticket from email

xomxom

Hi,
I am able to configure the outgoing email but how can configure and incoming email ?
Example: When a client send his issue from email, i want that email to be converted into a ticket directly. Is there a way to do it?

KevinTheJedi

xomxom

See the documentation here:

https://docs.osticket.com/en/latest/Admin/Emails/Emails.html#add-new-email
https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

If your mail provider is forcing Modern Auth the. You will also need to be running v1.17.2, install the OAuth2 plugin, and follow the below documentation:

https://docs.osticket.com/en/latest/Guides/OAuth2%20Guide.html#authorization

Cheers.