Is it possible to respond with an error message to the rest of the agents that try to claim a recently assigned ticket? Current response from osTicket is an empty window popup (attached screenshot).
tvlachog
That means there is a deeper issue. An error should be logged in one of your error logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.).
Cheers.
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Environment details? (see Admin panel -> Dashboard -> Information) Are you seeing white bars like there anywhere else?
