LDAP Fatal Error

zwick88

Hi community,

i have installed osticket 1.17.2 and want to use LDAP authentication. I have Configured LDAP. Also created a user. When the user try to login, i get the following error.

LDAP Version: 0.6.2
PHP Version: 8.1.2

[Mon Dec 05 14:10:13.937071 2022] [php:error] [pid 17585] [client 192.168.178.223:65193] PHP Fatal error: Uncaught Error: Call to undefined method PEAR_Error::getValue() in phar:///var/www/xxx/htdocs/include/plugins/auth-ldap.phar/authentication.php:265\nStack trace:\n#0 phar:///var/www/xxx/htdocs/include/plugins/auth-ldap.phar/authentication.php(193): LDAPAuthentication->getSchema()\n#1 phar:///var/www/xxx/htdocs/include/plugins/auth-ldap.phar/authentication.php(430): LDAPAuthentication->authenticate()\n#2 /var/www/xxx/htdocs/include/class.auth.php(341): StaffLDAPAuthentication->authenticate()\n#3 /var/www/xxx/htdocs/scp/login.php(71): AuthenticationBackend::process()\n#4 {main}\n thrown in phar:///var/www/xxx/htdocs/include/plugins/auth-ldap.phar/authentication.php on line 265, referer: http://xxx/scp/login.php

Here the LDAP Plugin Config:

KevinTheJedi

zwick88

I bet it's having issues connecting/authenticating to your configured AD servers. It says PEAR_ERROR which is given when there is an issue with the connection or request. You can look at your AD logs to see if a connection attempt was made and if so why it failed.

Cheers.

ntozier

try changing Search User to a username.
You define the Search Base later on the Plugin config screen.

Tejedor

Did you solve the issue? I am also getting the same PEAR_Error::getValue() undefined method after updating to 1.17.2 when I try to log in with LDAP. It used to work OK before updating.

Thanks.
Juan Carlos

Tejedor

Never mind, I got it working. I had to downgrade from php8.2 to php8.0. It didn't work with php8.1 either.

KevinTheJedi

Tejedor

PHP 8.2 is not yet supported; it's too new. Also, I wish I could replicate this error. I use PHP 8.1 and cannot replicate the issue. I use OpenLDAP so maybe that's the difference here. 🤔

Cheers.

Chain-Devil

KevinTheJedi Interesting. I'm using FreeIPA, having a hell of a time using it with PHP (and I'm using v8.1 😛). It did previously work with our 1.10.x install.

Tejedor

This is the error I got with php8.1 in case it helps. It is not the same I was getting with php8.2

[php:error] PHP Fatal error: Uncaught Error: Call to a member function dn() on bool in phar:///var/www/html/osticket/include/plugins/auth-ldap.phar/authentication.php:246\nStack trace:\n#0 phar:///var/www/html/osticket/include/plugins/auth-ldap.phar/authentication.php(430): LDAPAuthentication->authenticate()\n#1 /var/www/html/osticket/include/class.auth.php(341): StaffLDAPAuthentication->authenticate()\n#2 /var/www/html/osticket/scp/login.php(71): AuthenticationBackend::process()\n#3 {main}\n thrown in phar:///var/www/html/osticket/include/plugins/auth-ldap.phar/authentication.php on line 246

ntozier

@Chain-Devil
1.10.x did not work with PHP8+ so I'm not sure what you mean.