ostickets gd demands

Nobby6

Is there a way to have osticket play nice?
it errors cant update half the pages in admin section because it cant find GD, this is because our php has had to be built with --external-gd which it finds, every other site that needs gd is happy but not osticket, so why is tehre such an anal requirement and not just see if php can use gd. close to removing osticket, since it causes too many problems than what it solves, so i'm hoping there is an obvious fix to this nasty bug?

KevinTheJedi

Nobby6

Are you sure that’s the cause of the issue? I’ve never seen GD extension cause such issues. Try to look at all the other logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

Nobby6

Yes, we try updating alerts and notices, back on settings page as well, it complains unable to update settings, anywhere there, but the culprit, with no logs seems to be capture, I'll try add screenshot, capture is used on many other sites , including our own, on the same server and works fine, its just osticket thats complaining

KevinTheJedi

Nobby6

Oh I see that one setting requires it for the old-style CAPTCHA. If you want to use CAPTCHA then you must enable the GD extension.

Cheers.

Nobby6

old-style? is there a way to use recapcha on this version, we are locked at php7.4 so cant install the latest versions, for some crazy reason they abandoned 7 way too early in my opinion, if not surely there is a way to tell it gd is on the system, if other stuff can find it dunno why ost cant 🙁

KevinTheJedi

Nobby6

Not at this time no.

We dropped PHP 7 support because it's EOL. You can see the only officially supported versions from PHP themselves are 8.0 and 8.1:

https://www.php.net/supported-versions.php

Also, we only support two major versions of osTicket at a time and since the new 1.17.x was released we dropped support for 1.15.x in favor of the two latest versions 1.16.x and 1.17.x.

Cheers.

KevinTheJedi

Nobby6

As far as why the extension isn't appearing in the osTicket install, that's probably an environment issue. You may have a site specific config or something that is blocking the extension for this particular site.

Cheers.

Nobby6

KevinTheJedi
OK, they must have EOL'd it earlier, because it is supposed to be supported until January 1 and i recall looking here couple months ago for an update that I couldnt find because 1.15.x was dumped, not to worry.

Nobby6

KevinTheJedi
one of the first things I did was check the vhost, since they are auto generated from perl open print foo, theyve never failed yet, but always a first so I checked but nope its the same as all others, including phpbb which generates its own as well works, oh well, if it becomes an abuse level that annoys us we'll have to use an alternative.
Hope you consider recaptcha or even hcapture which seems to be more privacy orientated soon.
Thanks again for your help.

Daedalus01

Nobby6 For what its worth, I am still on 1.15 and I just enabled the CAPTCHA option ( even though I dont use it) and it let me enable and disable it with no issues. I do have the GDLIB installed.

KevinTheJedi

Nobby6

Modern reCAPTCHA is on our list as a new plugin for v2.0 when it comes out.

Cheers.

Nobby6

Daedalus01

yes, but as per my OP's did you rebuild php using external-gd or using some full on OS flavors that uses internal GD (which creates many other failures, this is only failure with external-gd .... as they say, the lesser of two evils.

Nobby6

KevinTheJedi

Thanks good to hear, hope we're still with osticket by then