what is the use of adding parent department in osticket?
xomxom
It’s essentially a way to nest Departments. For example a main Department of IT and then child Departments like IT/Security, IT/Management, IT/Support, etc.
Cheers.
KevinTheJedi so when we nest department and if i want to send the ticket to sub department, will the ticket be available to the parent department?
No, here is a snippet from our documentation:
Parent: If nesting departments, this is the Parent Department to nest the department under. Please note: If an agent has access to the Parent Department, they will see the tickets of nested or child departments also, but access does not extend from child departments to Parent Departments.
