I just upgraded my version from 1.6 to 1.7. I previously installed just the 1.7 version to test out functionality and see the new features, etc.
However, when I went through the upgrade process I am not seeing the ability to add multiple attachments, nor the Captcha option, probably some others as well.
Not sure if I should redo the upgrade or how to get these options as these were two new features we really liked.
Any ideas on how to correct this? Thanks.
-J
Did you enable them?
Admin panel -> Tickets
1. scroll down to "Human Verification", check the box.
2. scroll down to "Max. User File Uploads:" and "Max. Staff File Uploads:" set the drop downs to the number you want the Client and Staff to be able to attach respectively.
click "Save Changes"
Hello, options enabled. I missed the checkbox for the "Captcha", got it working now.
The options are set for allowing up to 3 attachments, but the browser only shows/allows me to upload one file.
Getting closer though, thanks for the help!
-J
If I remember correctly, you add them one at a time. Once you add one, it wil let you add another.
Yeah, that's what I was expecting to happen but no luck. Just puts the filename with a checkbox and removes the "button" to get another file.
http://support.stamm-solutions.com(http://support.stamm-solutions.com)
I tried several browsers as well thinking it might be something browser specific, but no luck.
-J
Hrm...
Do you have access to your php.ini on the web server? If so check your max_file_uploads directive. If this is set to 1, it might be whats borking you.
While your in there you may want to consider checking the following also: upload_max_filesize and post_max_size. My understanding is that upload_max_filesize should be set to the maximum single file size that you want people to be able to upload, and post_max_size should be upload_max_filesize * the number of files you allow.
Out of curiosity what is your server OS (and version), webserver (and version), and PHP version?
Here are my settings.
http://www.stamm-solutions.com/myphpsettings.php(http://www.stamm-solutions.com/myphpsettings.php)
Parameters don't appear to be my issue. Thanks for your help.
