I have added a function to MySQL and i want to use this function to convert ticket's date while showing in client or staff area. For example in ticket listing in client area or in staff area when an agent open a ticket to respond, there create date, reopen date, etc.
sample query to use this function is like: SELECT pdate(reopened) FROM ost_ticket
As I know, Osticket uses ORM and I'm not familiar with that. Could anyone please help me?