Agents "broken" and timing out

alexbuckland

Hi,

Upgraded to 1.17.1 about 3-4 days ago was well. Then yesterday several agents were unable to logon - no errors just continusiously spinning logon page. Tried to reset password in SCP but same - just a spinning wheel (see screenshot).

Any ideas welcome - not see this before.

Thanks,
Alex.

alexbuckland

Forgot this:

sTicket Version v1.17.1 (58bf538) — v1.17.2 is available
Web Server Software Apache
MySQL Version 5.7.39
PHP Version 8.0.25
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
zip Used for ticket and task exporting
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone UTC
Database Information and Usage
Schema activeit_support (localhost)
Schema Signature 83a22ba22b1a6a624fcb1da03882ac1b
Space Used 2883.22 MiB
Space for Attachments 2123.52 MiB
Timezone UTC

KevinTheJedi

alexbuckland

Upgrade to v1.17.2 and retest. If all else fails you'll need to check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

alexbuckland

Ok, thanks. Will get started on that tonight.

alexbuckland

Hey Kevin. The upgrade to 1.17.2 fixed it!
Thanks!