New Ticket - User Search / Lookup

Duggler

Hello!
We migrated the ticket-server and updated osTicket to the newest version, now we have the problem, that we cant find users when we search for them while opening a new ticket. We installed ldap and passtru, what is missing that we cant find them?
In the old system we simply needed to search for the personal-ID while opening a new ticket, then it added automatically the e-mail, phone number etc.
What are we missing here?
Does somebody have an idea?
Thanks!
Regards, Duggler

pcjkollmorgen

If you had the LDAP plugin installed previously you may need to re-enter the LDAP search password in the LDAP plugin settings again.

Duggler

pcjkollmorgen hey, thanks for the answer!
We already did that!
Do we need any Scripts that take the "email"-variable from the AD and input it in the ticket-mask? Or do we actually only need the ldap plugin for the searchbar in the ticket opening-mask?
regards, patrick

pcjkollmorgen

I'm not aware of any scripts related to finding new users in LDAP when opening a new ticket, no.

Perhaps it is worth adding in your system details, perhaps related to the version of PHP.

https://forum.osticket.com/d/89131-please-read-before-requesting-assistance

I'm able to search on name, email, and username from this search box: