[SMTP: Failed to connect socket: Permiso denegado (code: -1, response: )]

Monicml

Hello,

We have a problem sending emails using osTicket with a Google business account. The account has no app password, has Two-Step Verification disabled, and has Less Secure App Access enabled. We have tried with ss:// and with ports 587 and 465, but it does not work with either.

Failed to connect to smtp.gmail.com:587 [SMTP: Failed to connect socket: Permiso denegado (code: -1, response: )]

I will appreciate your help.

![
](https://)

KevinTheJedi

Monicml

I would encourage you to confirm you can telnet to that host and port from the webserver.

Cheers.

Monicml

Thanks for the reply.

We telnetted to the GMAIL server and port 587 from the server where the OSTicket is installed, and we can connect without problems, the connection is maintained. But when we use port 587 to configure the mail on the OSTicket, it gives the same error message.

When we telnet from port 465 it connects and, after aprox 20 seconds, it disconnects. The server is open for all destinations all ports in the Firewall.

I am attaching the image of the test we did.

Do you have any idea what could be happening?

KevinTheJedi

Monicml

Do you have a self-signed certificate or something on your webserver?

Cheers.

Monicml

We do not have any self-signed certificate on the server

KevinTheJedi

Monicml

Then I’m unsure why this is occurring. You’ll need to review all the logs on your server to see where it’s failing.

Cheers.

lpjara

I have the same error: " Failed to connect to smtp.gmail.com:587 [SMTP: Failed to connect socket. "
I have tried several email providers and the problem persists. If anyone found the solution I need your help.

KevinTheJedi

lpjara

I have already responded to you here:

https://forum.osticket.com/d/101130-smtp-failed-to-connect-socket/6

Please do not hijack other's threads and cross-post the same thing on multiple threads.

Cheers.