Hello osTIcket Members,
after upgrading to v1.17 I've an issue with the ticket to mail funktion. I've two departments with separate email addresses but the ticket import routes the ticket always to default department.
Best regards
WFisk
You can configure the department at the email level. Go to the email in the admin panel and set the department to whichever one you want.
Cheers.
Hi, yes I know, thats what i did but it doesn't work. The ticket will always bei routed to the wrong department. I had no issues with v1.15. So it worked before.
Then it seems you have some settings overriding the email setting. Do you have any Ticket Filters? Can you post screenshots of your setup?
I've no filters yet but I tried to fix the issue with a filter without success.
I have multiple departments and each have their own email and don't have a problem with emails on 1.17.x (i'm running 1.17.2 as of yesterday). Please provide more screen shots of your department config, etc.
