v1.17 Ticket Activity Bugged

Luithicca

On a fresh new install of osTicket v1.17, everything so far seems to be working except for the Ticket Activity window.
As you can see in the screenshot, the count points on the left and bottom of the graph are both NaN.

Iv triplechecked the installation guide, and I cant seem to find any rhyme or reason. I dont see anything in the PHP log, IIS log, or event viewer that give me any hits.

Any suggestions?

KevinTheJedi

Luithicca

Then you must not have any statistics to show.

Also, make sure you have access to the correct Departments and make sure you have Admin Panel > Agents > Agents > click any Agent > Permissions > Miscellaneous > Stats enabled.

Cheers.

Luithicca

KevinTheJedi Im logged in as admin, and have full permissions (everything but limited ticket access, vacation mode, and locked) checked under my agent profile.

Iv closed 7 tickets within that system, 4 I created, 4 from the designated email address I setup.

KevinTheJedi

Luithicca

Then you will need to do some debugging. Here is the class responsible for Reports:

https://github.com/osTicket/osTicket/blob/develop/include/class.report.php#L78

If you have access to the Departments, and have stats enabled, then you should have no issues. Unless the tickets are outside the date range (by default it’s “the last month” which currently would start from November 1 to today.

Cheers.

ntozier

Also Dashboard does not display real time. You would need to wait until the next day for statistics to be generated. IF you look at it now does it show anything?