Hello everybody,
I've been working on this issue for about couple of weeks now. I've read all the related topics to this issue and documents but still nothing. I thought I'd ask for help on here because I feel like I did everything I could but still can't figure the root of the issue. I receive other email notifications except the Team / Department Assignment Notification. Could anyone please help me on this? I'd really appreciate it.
Thanks, Luke
lukgo
With that setup it should alert the Team Lead and the Team Members when a Ticket is assigned to a Team.
Cheers.
Thanks for your reply. Unfortunately, that's not the case for me 🙁 I don't know where else to check or where the problem is coming from.
I would check your system logs for any mailer errors as well as check your department email to ensure that’s set correctly. If all that looks good then you can do some debugging. When you assign we call Ticket::assign() which then calls Ticket::onAssign() that’s responsible for sending the alerts. You can see this method below:
Ticket::assign()
Ticket::onAssign()
You can close this ticket now. I was trying to make it like how spiceworks notification works. Anyway, I just created a custom code for notifications to work like spiceworks 🙂
Luke G
Can you expand more on what you are talking about? What changes did you have to make? What do you mean ".. for notifications to work like spiceworks"?
