Creating new ticket takes 2 attempts

costlowj

Since I upgraded to v1.17 (1d8b790) my end users who attempt to make a ticket from the website will fill out all details and hit create ticket but it fails and clears the ticket form. They get the messages Issue Summary is a required field and
Issue Details is a required field

If they do it a second time the ticket will get created.

KevinTheJedi

costlowj

Sounds like session issues. We have a massive pull being reviewed and added on to right now. Will be resolved in next update.

Cheers.

costlowj

Thanks! I will keep an eye out for the update .

ngrangeia

I'm experiencing this issue even after installing 1.17.2 update. Any idea how to solve this?
Thanks!

BPS-IT

This is what solved it for us... https://github.com/osTicket/osTicket/pull/6379

ngrangeia

BPS-IT That also worked for us! Thanks a lot!

ChrisAnders

As a fairly non-technical admin of OSTicket, how do i implement this fix to the system? Is it part of a new release or do i need to do something different?

KevinTheJedi

ChrisAnders

New release includes the patches. Simply upgrade to the latest version and the issues should be resolved. You can follow the Upgrade documentation here:

https://docs.osticket.com/en/latest/Getting%20Started/Upgrade%20and%20Migration.html

Cheers.