Migratie step by step from 1.14.2 to 1.17

Rickymundo

Hi,
We have an old instance with 1.14.2 running at the moment and we also have a new server with 1.17 running. As far as I'm aware I cannot export the history right now and import it in the new instance. Is that correct? I found it at the bottom of:

But, what it if I update the 1.14.2 version by version? So first 1.15 then 1.16 and then 1.17 and then export and import into the new one? Would that work? Or perhaps other suggestions?

KevinTheJedi

Rickymundo

Restore the old database on the new server, change your ost-config.php file info on the new server to match the new database settings, visit the Heldpesk in the UI, login, and run the Upgrader. You can always jump from your current version to the latest. You should never have to upgrade version-by-version, that would be a nightmare for most.

Cheers.

Boephe

We recently did this. At first we had our old 1.14 and a fresh 1.17 and tried to export/import the database but kept getting "Fatal Error". I tried a bunch of things including changing how I exported and imported the database, which ost_config file to use, file permissions. Wasted a lot of time.

Then we just did the upgrade on the old server from 1.14 to 1.17, which also took a long time but actually worked. However, we had to upgrade Ubuntu, PHP and MySQL at the same time, so I'd give yourself a few days if that's the case for you too. When we had all that upgraded, following the osTicket Upgrade documentation worked for us.

Just make sure you backup [osticketrootdir]/include/ost_config.php and get the latest versions of any plugins and you'll probably need to uninstall/reinstall the plugins too.

cmgibbs

Boephe : I am attempting something similar, but on Windows. Did you upgrade PHP first, or OSTicket first? My current version is 1.14.8, and that branch doesn't indicate support for PHP 8.0. I'm new to this, so any guidance you can give would be great. Thanks in advance!

KevinTheJedi

cmgibbs

Turn current system offline and disabled email fetching. Then you can upgrade PHP. Then you can copy over the new code and any new builds of plugins. Then you can go to your site, login, and run the upgrader.

Cheers.

Boephe

Yeah, basically what KevinTheJedi said. Make sure you take a backup of your site and backup of your database. We upgraded everything from "the bottom up" I suppose. Upgraded Ubuntu, then Apache, PHP and MySQL and then osTicket. As KevinTheJedi said, after doing all that, when you log in to your osTicket site again it will run the upgrader and upgrade your database.

Disable email fetching and set site to offline
Backup site folder and database (we just backed up the whole VM in hyper-V, not sure what you are using)
Apply any OS level upgrades and updates
Upgrade and update PHP and MySQL (and your web host thingy, whatever the Windows equivilent of Apache is) if needed
Upgrade osTicket by extracting and copying in all the files -> Documentation
Upgrade plugins by copying in new .phar files into Plugins folder
Add any language packs you had back in i18n folder
Copy back in your ost_config file
Sign into osTicket as an Agent and follow prompts for the upgrade process

I think that would be about all but exactly how each of those steps works you'd need to figure out for your system. Hope that helps.

cmgibbs

Thank you for the responses - Documentation references both PHP 8.x and PHP 8.0.x. Can I jump on up to PHP 8.2? I'd like to go as far forward as I can, since we're only likely to make these updates around once a year...

KevinTheJedi

cmgibbs

No, PHP 8.2 was still in beta up until a few weeks ago. So we don't have PHP 8.2 support yet.

Cheers.