Eyeyo
If you have OAuth2 configured for the Remote Mailbox tab then simply set SMTP's Authentication to "Same as Remote Mailbox".
Also, make sure when you get a token you get it as the email itself, no other account.
Cheers.
KevinTheJedi we have already tried this
Well MS is saying authentication was unsuccessful so something’s not right. Again, are you absolutely sure when you were redirected to MS you logged in and consented as the system email you are configuring in osTicket?
Eyeyo It come up green in osTicket saying that the token is valid
KevinTheJedi Yes I am sure
Eyeyo You are not answering my questions here..
Then it doesn’t make much sense. Are you using v1.17.2 and the latest build of the OAuth2 plugin?