Hello, I have updated to version 1.17 and everything works perfectly, but when we try to login with a user it shows us an "Access denied" error and in the system log it shows the following error:
Hello, if I try to access with a user it shows me an Access Denied error, but if I access as an agent it works correctly. I have the LDAP plugin configured correctly. What can happen?
It sounds like you have worked around your first error and are now having issues with an LDAP login.
I would recommend you try the fix mentioned in post #15 here: https://forum.osticket.com/d/101553-ldap-not-enter-whit-user/15
As per that thread also, you can put a \ in front of the username and it should then allow users to login in via LDAP.
